Legal

Privacy Policy

At The Majlis Resort, we are committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information when you interact with our website, make a reservation, or stay at our property.

1. Information We Collect

We may collect the following personal data:

  • Full name, email address, phone number, and mailing address
  • Payment details (when booking or purchasing services)
  • National ID or passport number (for identification during check-in)
  • Special requests, preferences, and stay details
  • IP address and browser/device information (for website analytics)

2. How We Use Your Information

Your information is used to:

  • Process and confirm bookings
  • Communicate with you about your reservation
  • Provide personalized guest experiences
  • Improve our website and services
  • Send promotional offers (only if you opt-in)
  • Comply with legal and regulatory requirements

3. Use of Images, Recordings, and Social Media Content

Photography and Videography on Property
While on our property, guests acknowledge that photography and videography may take place in common areas for marketing, promotional, and archival purposes. By being present, guests consent to the possible incidental capture of their image or likeness.

If a guest does not wish to appear in such materials, they may inform the Front Office during their stay. The hotel will make reasonable efforts to exclude such guests from marketing use.

Guest-Generated Social Media Content
When guests voluntarily tag the hotel's official social media accounts or use our official hashtags, they grant the hotel a non-exclusive, royalty-free license to repost, share, adapt, or feature that content on the hotel's official channels (e.g., Instagram Stories, website, and other platforms), with credit to the original creator where possible.

Images and Data of Minors
The hotel does not intentionally capture or publish identifiable images of minors without the explicit consent of a parent or legal guardian. If such content is inadvertently captured, it will not be used in any marketing or promotional material without appropriate consent. Parents or guardians may request the removal of such content at any time by contacting the hotel directly.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

  • Trusted third-party service providers (e.g., payment gateways, booking engines)
  • Government authorities when legally required
  • Our internal team for the purpose of delivering guest services

All third-party partners are contractually obligated to protect your data.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. These include secure server environments, access controls, and encrypted payment processing.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Withdraw consent for marketing communications
  • Request deletion of your data (where legally permitted)

To exercise your rights, please contact us at: welcome@themajlisresorts.com

8. Cookies and Website Tracking

Our website uses cookies to improve functionality and analyze site traffic. By continuing to use our site, you consent to the use of cookies. You may disable cookies through your browser settings at any time.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Policy Updates

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the updated effective date.